Returns & Exchanges

Your Satisfaction Matters to Me

I take great pride in the watches I choose for my collection, and I want you to feel completely confident when ordering from Walter’s Watches.

If your watch isn’t quite right for you, you have 30 days from the date of delivery to request a return. Below, I’ve explained everything you need to know about returns, refunds, exchanges, and damaged items.

30-Day Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, your watch must be:

• Unworn and unused;

• In the same condition in which you received it; and

• Returned with its original packaging and included accessories.

Returns requested after the 30-day return period may not be accepted, except where otherwise required by law.

How to Start a Return

Before sending anything back, please contact me at info@walters-watches.us with your order number and a brief explanation of your return.

I’ll provide you with the return instructions and the correct return address.

Please don’t send your watch back before contacting me, as sending a return to the wrong address may delay the process.

If I provide you with a return form, please make sure it is completed and included with your return.

Return Shipping

Return shipping costs are the responsibility of the customer unless your watch arrived damaged, defective, or you received the wrong item.

I strongly recommend using a tracked shipping service when returning your order. I cannot be responsible for return packages that are lost or damaged before they are successfully delivered to the designated return address.

Original shipping charges, if applicable, are non-refundable unless otherwise required by law.

Order Cancellations

If you need to cancel your order, please contact me within 1 hour of placing it at info@walters-watches.us.

I’ll do my best to accommodate your request. Because orders may begin processing shortly after they are placed, I can’t guarantee that an order can be cancelled once preparation has begun.

If your order has already been processed or shipped, you can still request a return after receiving it in accordance with the return policy above.

Refused or Undeliverable Packages

If a package is refused at delivery or an incorrect or incomplete shipping address causes it to be returned, reasonable return shipping or handling costs incurred may be deducted from your refund where permitted by law.

If there’s a problem with your delivery, please contact me before refusing the package. I’ll do my best to help you find the right way to handle your order.

Refunds

Once your return has been delivered, I’ll review it and send you an email confirming that it has been received.

If your return meets the conditions outlined above, I’ll issue your refund to your original payment method.

Once the refund has been processed, please allow 7–10 business days for it to appear in your account. The exact timing will depend on your bank or payment provider.

Late or Missing Refunds

If I’ve confirmed that your refund has been processed but you don’t see it in your account yet, please allow the full processing period first.

After that, I recommend checking with your bank or credit card provider, as they may require additional processing time before the refund appears.

If you’ve done this and your refund still hasn’t arrived, please contact me at info@walters-watches.us, and I’ll be happy to look into it for you.

Damaged, Defective, or Incorrect Items

I want every order from Walter’s Watches to arrive exactly as expected. If your watch arrives damaged or defective, or you receive the wrong item, please contact me as soon as possible.

Email me at info@walters-watches.us with your order number, a brief description of the issue, and clear photos showing the problem.

I’ll review the issue and help arrange an appropriate solution, which may include a replacement or refund where applicable.

Please keep the watch and all original packaging until your request has been resolved.

Exchanges

If you’d like to exchange an eligible watch, please contact me at info@walters-watches.us before returning it.

Exchanges are subject to availability. As this is my Final Collection, some watches may sell out and may no longer be available for replacement.

If the watch you’d like is no longer available, I’ll go through the available options with you.

Gifts

If your watch was purchased as a gift and shipped directly to you, please contact me at info@walters-watches.us before returning it.

I’ll review the order and help you understand the available return or exchange options.

Need a Little Help?

If you’re unsure about anything or there’s a problem with your order, please reach out to me at info@walters-watches.us.

I want you to feel confident ordering from Walter’s Watches, even if something doesn’t go quite as planned. I’ll always do my best to make the process as clear and straightforward as possible.

Warmly,
Walter